How To Select The Right Hosted PBX Service Provider?

Selecting the best hosted PBX provider can be straightforward if you are aware of your needs and the key factors to consider in this situation. Narrowing down the list of shortlisted companies will become very easy when you have an idea of your requirements and also the goals you want to achieve with hosted PBX services. Let's understand some key factors that will help you select the best service provider.

Goals you want to achieve with hosted PBX services - Ariatech

DETERMINE THE REPUTATION

When selecting a hosted PBX for your business, it's essential to understand that it's a serious commitment. Therefore, the service provider should be highly experienced, professional, and reputable. You should be able to stay with the service provider for an extended period and develop a strong, effective relationship. You must go through the reviews and understand their reputation and capabilities. It should consistently provide the highest-grade service for years.

Selecting a hosted PBX for your business - Ariatech

COMPARE THEIR SERVICE PACKAGES

The best service provider should offer the highest-grade hosted PBX phone services, along with a comprehensive range of features, including call forwarding, voicemail, and virtual receptionist services. Their solutions should be easy to integrate and come with all the benefits your business needs. For example, 24/7 live chat, email support, and other assistance should be available in case any technical issues arise or downtime occurs.

Highest-grade hosted PBX phone services - Ariatech

DETERMINE THE COST

You should not ignore the cost factor when choosing hosted PBX for business. You should be very careful about overpaying and understand that all the features you want are available in the hosted PBX package offered to you. Then, there should be no hidden fees or surprise elements related to expenditure. The service provider should price their services in such a way that there is a perfect balance between expenditure and capabilities.

UPTIME GUARANTEE

The service provider should also offer an uptime guarantee and be recognised for delivering outstanding features, support, and value. Most importantly, it should ensure that the entire setup functions properly and there is no downtime at all. This means there should be an uptime guarantee of almost 99.99%. Some outages are unavoidable, and this means that the company should be equipped with all the necessary technology, expertise and experience to handle any unexpected downtime promptly.

Last but not least, free trials and demos should be available to help you understand the competency and capability of the hosted PBX for small business phone solutions. These demos and trials are a solid alternative, and when using them, you should address all the questions you have regarding them. This will provide you with a better understanding of their hosted PBX phone system, and you will have a clearer idea of which one to select.

 

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