Top Features That Make Cloud PBX Technology So Versatile

Communication plays a vital role in a company’s success and overall business operation. There are different modern-day communication technologies available for businesses as well. The most stunning and versatile of them all is the cloud PBX that can streamline communication and improve efficiency among businesses in no time at all. They come with a wide range of features and benefits, and it can be challenging to determine what features they must go for in communication solutions. In this report, we have covered some top features of cloud PBX systems that can be incredibly helpful for an organisation.

 Top features of cloud PBX systems - Ariatech

AUTO ATTENDANT

An auto attendant, also known as IVR (Interactive Voice Response), is a standard feature in cloud phone systems. It helps route incoming calls to the appropriate extensions or departments, and a key feature is that no human representative is required for this process. The main benefit is that calls can be routed to the relevant department, and a lot of time is saved. This technology also improves customer support, and after hours, it provides callers with relevant information and allows them to leave a message for the department or an individual. It makes handling a large volume of calls very easy, and with the cloud PBX system, people can communicate effectively and efficiently.

Technology also improves customer support - Ariatech 

INTELLIGENT CALL ROUTING

Intelligent call routing is also a standard feature of cloud phone systems, and just like the IVR, this system also allows calls to be routed to appropriate destinations or callers. In other words, the incoming call will be directed to a specific person or department; if not answered, it will be routed to the voicemail box. This is another time-saving feature of a cloud PBX system, as incoming calls can be directed easily without human intervention. This reduces the number of missed calls and minimises wait times as well. With this feature, cloud businesses phone can deliver a better customer experience and the chances of a successful resolution increase significantly.

Time-saving feature of a cloud PBX system - Ariatech

INTELLIGENT CALL ANALYTICS

The intelligent call analytics feature found in the PBX system allows companies to analyse the entire call data and make decisions accordingly. This call analytics feature allows organisations to analyse call volume, call duration, and call origin, and they can also identify calling trends and patterns, as well as understand customer behaviour. They can analyse the type of enquiries coming the most and make changes in their teams accordingly. The call analytics feature also helps them identify call quality like dropped calls, poor audio quality and others that influence customer experience.


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