Understanding Softphone and How It Benefits a Company

Professional communication within and outside the organisation has become the lifeline of businesses across the globe. People expect it to be consistent, reliable, smooth and glitches-free. These features are readily available in softphones that ensure easy and efficient collaboration. They also have a range of features like video calling, instant messaging, cloud-based provisioning tools, etc.

Softphones that ensure easy and efficient collaboration - Ariatech

HOW BENEFICIAL ARE SOFTPHONES?

Softphones have become a next-gen communication and collaboration solution for businesses, and they can now confidently allow staff to work from anywhere. This collaboration is extremely simple, and softphones are integrated with incredible features that make meeting modern-day requirements very easy.

  • They can be customised easily to meet every unique need
  • They can deliver the best in class user experience
  • They can support a multi-generational workforce easily
Softphone collaboration solution for businesses - Ariatech

WHAT IS A SOFTPHONE?

A softphone is a computer-based software program or a mobile-based communication app that allows you to call any telephone number or receive calls. In other words, with a softphone installed, you will not need any separate telephone device. This way, it can also be called a virtual phone with features like VoIP technology, teleconferencing, call forwarding, call waiting, etc. They allow full-fledged flexibility and independence to use it from any location and work from anywhere while still collaborating with the in-house team.

WHAT ARE THE FEATURES OF A SOFTPHONE?

This is where softphones lead the niche, as they come with a range of features in all other communication solutions. For example, they have some standard features and complicated and advanced features like unified communication. The best part is that you can customise your phone according to your business’s requirements.

Advanced features like unified communication - Ariatech

ESSENTIAL FEATURES FOUND IN ANY SOFTPHONE

  • Contact directory
  • Extension dialling
  • Call transfer
  • Call hold
  • Caller ID
  • Three-way conferencing
  • Presence
  • Volume control and mute
  • Dial pad
  • Video calling capability
  • Online messaging
  • Leverages WEBRTC to make seamless audio and video calls
  • Auto-provisioning
  • Multi-lingual support
  • Can be integrated as a white-label VoIP phone app
  • Integration with other databases and directories
  • Multiple SIP accounts
  • Security and privacy

TYPES OF SOFTPHONES FOR PEOPLE WORK FROM ANYWHERE

Softphones help employees make voice calls, video calls, instant messaging, content and location sharing, etc. They are available in different types, and the one needed for your business will depend on several factors like functionality, purpose of use, sophistication, complexity, and features offered.

 

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