Which One to Choose Between PBX Services and SIP Trunking?

When a business owner wants to switch to a VoIP system for its business benefits, the first question that arises is whether to go for hosted PBX or SIP trucking. Both are equally better technologies and have several benefits for businesses belonging to different industries. Understanding both will help you choose the best one, and a quick overview is presented here, beginning with hosted PBX.

Transforming business communications - Ariatech 

WHAT IS HOSTED PBX?

Hosted PBX or hosted private branch exchange is a telephone system managed completely off-site by third-party service providers.

It can deliver several crucial telephone services without costly equipment or hardware. In other words, end users connect VoIP phones to cloud-based platforms managed by the service provider.

 Virtualisation with the Ericsson-LG vUCP - Ariatech


WHAT ARE THE BENEFITS OF HOSTED PBX SYSTEM?

A hosted PBX system offers several benefits, just like the standard VoIP phone services.

THE MAIN SERVICES ARE LISTED BELOW:

  • Managing and routing incoming/outgoing calls
  • Handling transfers, holds, and call forwarding
  • Recording calls
  • Conference calling
  • Auto attendants and interactive voice menus
  • Voicemail hosting
  • Apart from this, several other features can be considered benefits for businesses without a high set-up cost.
Hybrid communications solution for small and midsize - Ariatech


WHAT IS SIP TRUNKING?

SIP trunking is another form- of VoIP service that connects your existing on-premise PBX phone system to the Internet. A SIP provider will be involved in this, and the services will enable you to leverage the company’s existing hardware that is managed onsite by an in-house IT team. Compared to PBX services, SIP trunking is considered less valuable, but it is also a fact that it offers excellent versatility. For example, you can make not only voice calls, but also video calls, emails, SMSs and all other communication data easily.

WHAT ARE THE BENEFITS OF SIP TRUNKING?

SIP trunking has a plethora of benefits, just like PBX services. Communication becomes more reliable and resilient, and some other advantages of SIP trunking are listed below.

  • Instant call routing, transfers, forwarding
  • Unified messaging
  • Video and web conferencing
  • Seamless data exchange

CHOOSING BETWEEN HOSTED PBX AND SIP TRUNKING

Several factors must be considered when deciding whether to go with hosted PBX or SIP trunking. Experts recommend hosted PBX when companies have limited internal IT resources or activities. Similarly, if you want an OPEX monthly payment, a modern hosted PBX is the best, as it will be a fully featured VoIP phone system.

SIP trunking is ideal for your company when you need basic voice connectivity without advanced features. Companies that wish to retain the existing phone system can also invest in SIP trunking, leaving PBX services aside.

 

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